Refund and Cancellation Policy

Effective Date: 04/01/2023

Last Updated: 09/02/2024

At Sollie Health and Wellness, we are committed to providing high-quality services and ensuring a positive experience for all our patients. This Refund and Cancellation Policy outlines our terms regarding refunds and cancellations for appointments, treatments, and services. By scheduling an appointment or purchasing a service with us, you agree to the terms outlined below.

1. Appointment Cancellation Policy

• 24-Hour Notice Required: We require at least 24 hours’ notice for any appointment cancellations or rescheduling. This allows us to offer the appointment slot to another patient who may need it.
• Cancellations with Less Than 24 Hours’ Notice: If you cancel or reschedule your appointment with less than 24 hours’ notice, a cancellation fee of $75 will be charged. This fee is non-refundable and will be charged to the payment method on file.
• No-Show Policy: If you do not show up for your scheduled appointment and do not provide any notice, the full cost of the appointment will be charged. No refunds will be issued for no-shows.

2. Refund Policy for Treatments and Services

• Non-Refundable Services: All payments made for treatments and services, including but not limited to consultations, medical procedures, medications and peptide therapies, are non-refundable once the service or product has been rendered.
• Prepaid Packages: Prepaid packages and promotional offers are non-refundable. In the event that you are unable to complete a prepaid package, you may transfer the remaining balance to another service within our practice, subject to management approval.
• Deposits: Deposits made to secure appointments for certain services or procedures are non-refundable. If you cancel or reschedule your appointment with less than 24 hours’ notice, the deposit will be forfeited.

3. Product Return and Refund Policy

• Non-Returnable Products: Due to the nature of our products (such as medical-grade supplements, skincare products, medications and peptides), we do not accept returns or exchanges. All product sales are final.
• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 24 hours of receipt. We will arrange for a replacement or refund, provided that the product is unused and in its original packaging.

4. Special Circumstances

• Medical Contraindications: If a medical provider at Sollie Health and Wellness determines that a treatment or procedure is no longer medically appropriate for you, we will provide a credit toward other services or a refund for the unused portion of the prepaid service, at the discretion of management.
• Severe Weather or Emergency Situations: In the event of severe weather or other emergency situations, we may waive cancellation fees. Please contact us as soon as possible if you are unable to attend your appointment due to such circumstances.

5. How to Cancel or Reschedule an Appointment

To cancel or reschedule your appointment, please contact us directly at:

Phone: (346) 200-5880
Email: frontdesk@solliehealth.com

Our office hours are Tuesday through Friday, 9:00 AM to 3:00 PM, and Saturday, 9:00 AM to 1:00 PM.

6. Changes to This Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on our website, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.

7. Contact Us

If you have any questions or concerns regarding this Refund and Cancellation Policy, please contact us at:

Sollie Health and Wellness
4740 Spring Cypress Road, Suite C
Spring, TX 77379
Email: frontdesk@solliehealth.com
Phone: (346) 200-5880

By using our services, you acknowledge that you have read, understood, and agree to the terms of this Refund and Cancellation Policy.