1. Who We Are

Sollie Health and Wellness is a functional medicine and direct primary care practice located at 4740 Spring Cypress Rd, Suite C, Spring, TX 77379, operated by Ruth Mburu, NP.

This Privacy Policy applies to our website at solliehealth.com, our patient portal, and any communications or services we provide.

For questions about this policy, contact us at frontdesk@solliehealth.com or (346) 200-5880.

2. Information We Collect

Information You Provide

• Name, email address, phone number, and mailing address
• Date of birth and gender
• Health history, symptoms, medications, and treatment information
• Insurance information (when applicable for labs)
• Payment and billing information
• Messages, forms, and communications submitted through our website or patient portal

Information Collected Automatically

• IP address and browser type
• Pages visited, time on site, and referring URLs
• Device type and operating system
• Cookie and tracking data (see Section 6)

Information from Third Parties

• Laboratory results from partner labs
• Referral information from other providers
• Appointment and scheduling data from OptiMantra (our patient portal)
• Supplement order data from Fullscript

3. How We Use Your Information

We use the information we collect to:

• Provide, coordinate, and manage your healthcare and treatment
• Schedule and confirm appointments
• Process payments and send billing communications
• Send appointment reminders, health information, or follow-up instructions
• Respond to your questions, requests, and callback inquiries
• Improve our website, services, and patient experience
• Comply with applicable laws and regulations
• Maintain the security and integrity of our systems

We do not sell your personal information to third parties. We do not use your health information for advertising purposes.

4. HIPAA & Protected Health Information

Protected health information includes any information that can identify you and relates to your health condition, treatment, or payment for healthcare services.

We use and disclose your PHI only as permitted by HIPAA, including:

• Treatment — to provide, coordinate, and manage your care
• Payment — to bill and collect payment for services
• Healthcare operations — to improve the quality and efficiency of our practice
• As required by law — including public health reporting and legal proceedings
• With your written authorization — for any other purpose

To request a copy of our full Notice of Privacy Practices, contact us at frontdesk@solliehealth.com.

5. How We Share Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party vendors who help us operate our practice, including:

• OptiMantra — patient scheduling, records, and portal management
• Fullscript — practitioner-grade supplement dispensary and lab ordering
• Google Workspace — business email and communication
• Payment processors — for secure billing and transactions

These providers are contractually required to protect your information and use it only as directed by us.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government regulation, or to protect the rights, property, or safety of our practice, patients, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of our practice, your information may be transferred as part of that transaction. We will notify you of any such change and your options.

6. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site.

Types of cookies we may use:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand website traffic and usage patterns (e.g. Google Analytics)
• Marketing cookies — may be used to measure the effectiveness of our advertising

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

We do not use cookies to collect protected health information.

7. Third-Party Services

Our website contains links to third-party websites and services, including:

• OptiMantra patient portal (appointment booking)
• Fullscript supplement dispensary and lab ordering
• Google Maps (location and directions)
• Instagram and Facebook (social media)

These third-party services have their own privacy policies. We are not responsible for the privacy practices of external websites. We encourage you to review their policies before submitting any personal information.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal and health information from unauthorized access, disclosure, alteration, and destruction.

These measures include:

• Encrypted communications and secure patient portal access
• Access controls limiting who can view patient records
• Regular staff training on privacy and security practices
• HIPAA-compliant business associate agreements with our vendors

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at frontdesk@solliehealth.com.

9. Your Rights

As a patient and website visitor, you have the following rights regarding your information:

Under HIPAA (as a patient)

• Right to access — request a copy of your medical records
• Right to amend — request corrections to your health information
• Right to restrict — request limitations on how we use or share your PHI
• Right to an accounting — request a list of certain disclosures of your PHI
• Right to a paper copy — receive a copy of our Notice of Privacy Practices
• Right to file a complaint — submit a complaint to us or to the U.S. Department of Health and Human Services if you believe your rights have been violated

As a Website Visitor

• You may opt out of marketing emails by clicking "unsubscribe" in any email we send
• You may request that we delete non-health personal information we hold about you
• You may control cookies through your browser settings

To exercise any of these rights, contact us at frontdesk@solliehealth.com or (346) 200-5880.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

For minors receiving care at Sollie Health, a parent or legal guardian must provide consent and may access records in accordance with applicable law.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the effective date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, your rights, or how we handle your information, please contact us:

• Email: frontdesk@solliehealth.com
• Phone: (346) 200-5880
• Address: 4740 Spring Cypress Rd, Suite C, Spring, TX 77379

To file a complaint with the U.S. Department of Health and Human Services regarding HIPAA violations, visit hhs.gov/hipaa/filing-a-complaint.